These Terms & Conditions apply to all custom and semi-custom stationery projects and services related to wedding invitations, day-of stationery and paper goods.

Part 1 
Josephine Parozzi of Josephine Paper Atelier
Lugano 6900 Switzerland

Part 2
The customers

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1. Enquiry & Quotation

Clients are invited to submit their request through the contact form, specifying the desired items and project details.

A personalised quotation will be provided within approximately 48 hours.
All quotations are intended as a starting estimate and may be adjusted according to the final scope of the project, selected finishes, quantities, and custom requests.

The final quotation will be confirmed after the end of the graphic project and before the production process begins.
 

To ensure clarity, accuracy, and proper project management, all communications, approvals, revisions, and project-related information must be conducted exclusively via email.
 

Josephine Paper Atelier cannot be held responsible for information, requests, or approvals communicated through other channels, including social media platforms, messaging applications, voice notes, or phone conversations.

Written email communication shall be considered the only valid form of confirmation and approval throughout the collaboration.

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2. Design Process

The design service includes:

• Graphic layout

• Text composition

• Colour palette selection

• One round of revisions collected in a single email

Additional revisions, changes requested after approval, or modifications exceeding the included revision round will incur an additional design fee.

Custom illustrations, venue sketches, monograms, maps, or any bespoke artwork are not included unless specifically quoted, and are always considered an additional service.
 

To begin the design process, clients are required to provide within 48 hours from the advance payment:

• all final texts,

• wording and event information,

• and any necessary project indications or references.
   

Production and design timelines will commence only once all of the following have been received:

1. Advance payment

2. Final texts

3. Complete project instructions and details
    

Any delay in sending the required materials will automatically result in a corresponding extension of the project timeline, for which Josephine Paper Atelier cannot be held responsible.

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3. Printing Methods

All stationery pieces are produced using refined artisanal printing techniques, including:

• Letterpress (artisanal printing with ink, pression and cliché)

• Blind Embossing / Debossing (artisanal printing without color, with pression and cliché)

• Hot Foil Printing (artisanal printing with foil and pression and cliché)
   

Professional digital CMYK printing will only be used when photographic or full-colour imagery is required.

Envelopes have an handmade process, are made under request of the clients.
 

Due to the handcrafted nature of these processes of paper goods, slight variations in colour, pressure, texture, and alignment are considered part of the artisanal quality of the final product.

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4. Payment Terms

To confirm the collaboration and begin the design phase, a non-refundable advance payment of 30% of the initial quotation is required, to cover the initial graphic design fee.

The remaining balance must be completed before the printing process begins and will refer to the final approved quotation.

No production will start before full payment of the final balance has been received.

All payments made are non-refundable once the design phase or production phase has started.
No refund is available, in any case.
 

5. Production Timeline

Estimated timelines are:

• Custom Design : approximately 20 working days

• Semi Custom design: approximately 10 working days

• Printing process: minimum 20-22 working days

• Assembly and packaging: approximately 10 working days
   

Production timelines begin only after:

1. Final design approval

2. Receipt of the full balance payment
    

Urgent requests may be accommodated depending on availability and will require an additional rush fee.

Reprints will be quoted separately and are usually more expensive than the initial estimate. It's recommended to carefully calculate the quantities needed and increase the order by about 10 copies to avoid reprints.
 

6. Shipping

Worldwide shipping is available and is not included in the quotation unless otherwise specified.

Shipping times may vary according to destination and courier services. The studio is not responsible for delays caused by shipping carriers, customs procedures, weather conditions, or unforeseen international circumstances.

Any customs duties, taxes, or import fees remain the responsibility of the client.

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7. Minimum Orders & Investment

For bespoke custom and semi-custom design projects:

• Minimum quantity: 40 pieces per item/card

• Minimum investment: 3000 CHF
   

Additional services:

• Venue Sketches starting from 295 CHF (depends on the complexity of the draw)

• Wedding Website design starting from 590 CHF (depends on the specific requires of the clients)

• Further requests beyond the first and unique rush of emails be will be evaluated and quoted separately
   

8. Client Responsibilities

Clients are responsible for carefully reviewing all proofs before approval, including:

• Spelling

• Dates

• Names

• Addresses

• Grammar and wording

Once the final design has been approved, the studio cannot be held responsible for any errors discovered after printing.

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9. Communication

All communication and approvals will be managed via email to ensure clarity and accurate project tracking throughout the process.

Clients may contact the studio at any stage of the collaboration for updates or assistance.

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10. Proof Approval & Client Responsibility

Any written approval provided by the client via email shall be considered final confirmation for production.

Clients are required to carefully review all proofs and verify:

• spelling,

• grammar,

• names,

• dates,

• addresses,

• layout,

• wording,

• and all design details before granting approval.
   

Once a proof has been approved in writing, Josephine Paper Atelier assumes no responsibility for errors present in the approved files.

Any reprint requested after approval, including corrections of approved mistakes, will be entirely at the client’s expense.
 

11. Artisanal Nature of the Products

All stationery pieces created by Josephine Paper Atelier are handcrafted using traditional artisanal printing techniques. Variations in texture, ink density, pressure, alignment, colour tone, paper grain, embossing depth, and finishing details are inherent characteristics of handmade production and contribute to the uniqueness of each piece.

Minor imperfections or variations must not be considered defects, but rather part of the artisanal value and authenticity of the final product.
 

12. Product Images & Colour Variations

All photographs, mock-ups, and visual references presented on the website, social media, or in promotional materials are intended for illustrative purposes only.
 

Due to:

• the handcrafted production process,

• different paper stocks and finishes,

• screen calibration variations,

• lighting conditions in photography,

• and the nature of letterpress and foil techniques,

the final printed products may differ slightly from the images shown online or from previous projects.

Such variations shall not constitute grounds for cancellation, refund, reprint, or dispute.

13. Non-Refundable Nature of Bespoke Products

All products created by Josephine Paper Atelier are custom-made and personalised exclusively for each client.
 

For this reason, once the design process has started and/or production has commenced:

• payments are non-refundable,

• orders cannot be cancelled,

• and dissatisfaction based on personal taste, aesthetic preference, or subjective expectations does not entitle the client to refunds, reprints, or compensation.
   

14. Shipping & Delivery Responsibility

Shipping timelines are determined exclusively by the selected courier service and may vary according to destination, customs procedures, international transit conditions, and logistical circumstances beyond the studio’s control.
 

Josephine Paper Atelier cannot guarantee delivery dates once the parcel has been entrusted to the courier.

The studio guarantees the integrity and quality of the products until the moment the shipment is handed over to the courier. From that moment onward, responsibility for transport, handling, delays, loss, or damage transfers to the courier service.

In the event of shipping issues, the client may be assisted in communicating with the courier, however Josephine Paper Atelier shall not be held financially responsible for damages or delays occurring during transit.
 

15. Customs Duties & Import Taxes

For all international shipments, any customs duties, import taxes, VAT, local fees, or clearance charges imposed by the destination country are entirely the responsibility of the client.

Any additional costs requested by customs authorities or local carriers must be paid directly by the recipient. Failure to pay such charges may result in delays, returned shipments, or disposal of the parcel, for which Josephine Paper Atelier cannot be held responsible.
 

16. Acceptance of Terms

By confirming the quotation and submitting the advance payment, the client acknowledges and accepts these Terms & Conditions in full.